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Blockchain ecosystems have a problem: interoperability and decentralization mean user participation and assets move freely. How then do platforms incentivize users to lock in their assets, fostering network security and participation?

The answer: staking models.

Tech companies,[…]

Trust can make or break your brand.

Customer support is evolving. No longer is it sufficient to have a top-tier product or service – trust is now central to a business’s success. According to Forbes,[…]

Decentralized, democratized, and transparent, Web 3.0 (Web3) is the new model of the Internet. Not only is it rewriting the rulebook on information and system decentralization, but it’s also changing how companies and consumers think[…]

Loyal customers are the best customers. Not only do you avoid expensive marketing costs, but targeting this core demographic can drive the bulk of your sales. According to Smile.io, 41% of an eCommerce store’s[…]

Blockchain. Cryptocurrencies. Decentralized applications. Until recently, these technologies were confined to a small group of passionate developers and traders. But the rapid rise of the decentralized web, aka Web 3.0, is opening the floodgates to[…]

Customer success is now a core part of digital businesses. Due to the ongoing threat of customer churn – where consumers leapfrog between platforms – brands took a hands-on approach. From monitoring customer outcomes to[…]